Please return all items to the following address: The delivery charge is non-refundable except in cases where the goods are faulty or in cases where the order was cancelled under the UK Distance Selling Regulations. We reserve the right to withhold money if a returned item is damaged or unsaleable. This does not affect your statutory rights. The item must be unused, in its original packaging and be suitable for re-sale. However, if you wish to return your order to us, you must do so within 30 days of receipt. If you have any special instructions for delivery, such as directions or where to take your parcel, please include them in the 'special instructions' section at the checkout.Īll orders are checked before posting and securely packaged. If you have a query regarding your order or delivery, please contact us on either 01579 321703 or email us at delivery instructions We will then send a replacement item out. It will then be returned to us via their depot. If your item is damaged, you must sign it as damaged with the courier and do not accept the package. We use bubble wrap or other suitable packaging materials and then put your items in relevant-sized boxes. We take extreme care in the packaging of our items and have never received notice of an order arriving damaged. Our courier will send you a 1-hour delivery window on the day of delivery and you have the option to change this if required at no extra charge or you can also let the courier know that you want the parcel left in a safe place. If you provide us with a mobile number or email when you checkout we will send you information from our courier which allows you to track the progress of your parcel as well as other additional options as stated below. Our courier will return the parcel to their depot and try to deliver it on the next available working day. What if I'm not in when my order is delivered? Upon receipt your delivery will need to be signed for. Our courier will deliver between Monday and Friday. Please allow 1-5 working days for processing on items that are ordered in. We use a delivery service that aims to get your orders to you within 4-6 working days. We are committed to getting your order to you as soon as possible. Postage rates for these countries will be automatically calculated based on the weight of your order.
Greece, Lithuania, Latvia, Norway, Romania We can deliver to the Channel Islands, the price will be calculated at the checkout based on the weight of your order.įrance, Germany, Belgium, Luxembourg, NetherlandsĮstonia, Finland, Hungary, Poland, Portugal, Sweden Highlands and Islands delivery starts at £3.35 (exVAT) and will be calculated automatically at the checkout. UK Highlands, Islands and Northern Ireland We send direct from suppliers as much as we can to help keep this processing time to a minimum. (Please allow 1-5 days processing time for items that are not in stock and during busy times) We aim to get your items to you ASAP but it is just not possible to keep everything in stock. PLEASE NOTE WEEKENDS & BANK HOLIDAYS ARE NOT CLASSED AS WORKING DAYS ONLY MONDAY TO FRIDAY ARE! LARGE BULKY ITEMS! - Stated within the item description please see note below: *exVAT, items requiring age verification are charged at £5 per order above £100 WOODTURNING LATHES WOODWORK ACC.FREE UK DELIVERY ON ORDERS OVER £100* - Economy 5-7 Working Days Service
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